This website, urbanreservemiraroad.com (the “Site”), is owned and operated by Trueroot Realty Private Limited (“Trueroot”, “we”, “us”), a real estate agent registered with MahaRERA under Registration No. A041332500636. Trueroot markets the project “Urban Reserve” in Poonam Garden, Mira Road East as an independent channel partner.
This Site is not the official website of Urban Megastructures LLP or any of its group companies (together, the “Developer”), and is not owned, operated, sponsored or endorsed by the Developer. Trueroot is not an agent, partner, employee or legal representative of the Developer and has no authority to make any promise, commitment or offer on the Developer’s behalf. The Developer’s official documents and the project details registered on MahaRERA (Registration No. PR1330002601293) are the only authoritative sources of project information.
This Privacy Policy applies only to information collected through this Site. Trueroot decides why and how this information is used and is responsible for it. Submitting an enquiry here does not mean you have contacted the Developer directly.
If you have any questions about this policy, please contact our Privacy Officer at support@truerootrealty.com. We may update this Privacy Policy from time to time to reflect changes in law or technology; the latest version will always be available on this Site.
What is “Personal Information”?
“Personal Information” means any information or opinion (true or not) that identifies or could reasonably identify a person.
What We Collect
When you fill in an enquiry form, call us or message us on WhatsApp, we may collect:
- Your name
- Mobile number
- Email address
- Preferred configuration (2 BHK, 3 BHK or Jodi) and other property preferences
We may also automatically collect technical information such as your IP address, approximate location, device and browser details, pages visited, date and time of visit, and campaign (UTM) parameters, to understand how visitors use the Site and to measure our marketing.
Cookies and Web Beacons
We use cookies and similar technologies (including analytics and advertising tags such as Google Analytics) to improve your experience, remember preferences and measure performance. You can disable cookies in your browser settings, though some parts of the Site may then not work as intended.
How We Use Your Information
- To respond to your enquiry and share price, floor plan and availability details
- To arrange site visits and follow up on your interest
- To send you updates about Urban Reserve and related projects
- To analyse and improve the Site and our services
- To comply with legal obligations
Sharing Your Information
Sharing with the Developer: When you submit an enquiry, you consent to Trueroot sharing your name, phone number, email address and project preference with the Developer (Urban Megastructures LLP) and its authorised sales team, only to answer your enquiry, arrange site visits and process any booking you choose to make. Once shared, the Developer’s handling of your information is governed by the Developer’s own privacy policy.
We may also share information with service providers who help us run this Site and manage enquiries (such as hosting, email, CRM and messaging providers), under confidentiality obligations, or where required by law. We do not sell your personal information.
Consent to Contact
By submitting your details on this Site, you consent to being contacted by Trueroot and/or the Developer by call, SMS, email, WhatsApp and RCS about the project you enquired about and related projects. This consent applies even if your number is registered on the DND / NCPR list. You can withdraw this consent at any time by writing to support@truerootrealty.com.
Storage, Security and Retention
We use reasonable physical, technical and procedural safeguards to protect your information, and only authorised personnel can access it. We do not collect sensitive financial or health information through this Site. We keep enquiry details only for as long as needed to respond to you and follow up on your enquiry, or as required by law, after which they are deleted or anonymised.
Your Rights & Grievance Officer
Under the Digital Personal Data Protection Act, 2023 and other applicable Indian law, you may ask us to access, correct or delete your personal information, or withdraw your consent, by writing to support@truerootrealty.com. Withdrawing consent does not affect processing done before the withdrawal.
Grievance Officer, Trueroot Realty Private Limited, Opposite Dastarkhwan, Kanakia Road, Mira Road (East), Thane 401107, Maharashtra. Email: support@truerootrealty.com. We will acknowledge your request within 48 hours.
Contact Us
support@truerootrealty.com
Trueroot Realty Private Limited · MahaRERA Agent Registration No. A041332500636